Privacy Policy

We collect several types of personal information to provide and improve our Services, including:

• Information you provide directly:This includes your name, company details, email address, phone number, postal address, and any other information you provide when you use our Services, submit enquiries via email or over the telephone, or complete forms.
• Information we collect indirectly:When you use our website, we may collect information such as your IP address, browser type, operating system, and usage data (e.g., pages viewed, time spent on the site).
• Information from third parties:We may also collect information from third-party sources, including public databases, business partners, and other professional or legal platforms.

We use your personal information for several purposes, including:

• To provide our legal services, including consultations, document preparation, and ongoing legal representation.
• To process payments for services rendered.
• To communicate with you regarding your enquiries, cases, and updates related to our Services.
• To enhance our Services, website functionality, and overall client experience.
• For marketing purposes, including sending promotional materials and legal updates if you opt in to receive them.
• To comply with legal and regulatory obligations, including conflict checks and record-keeping requirements.
• To ensure the security and integrity of our business and protect your legal interests.

We may share your personal information in the following circumstances:

• With service providers:We work with third-party service providers who assist us in delivering our Services, such as IT support, data storage, payment processors, marketing or advertising providers, debt collectors, couriers, and communication platforms.
• For legal reasons:We may disclose your personal information if required by law, in response to legal proceedings, or to protect the rights, property, and safety of Voya Australia or others.
• In connection with carrying out our Services:We may disclose your information to government departments and authorities; employers, sponsors or other parties who are supporting your visa application; medical practitioners or panel physicians for health assessments who are supporting your visa application; skills assessing authorities and professional registration bodies; translation services; and courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
• With your consent:We may share your information with third parties when you provide explicit consent.
• Overseas:Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

We use cookies and similar tracking technologies to enhance your experience on our website, analyse site traffic, and for marketing purposes. You can control cookies through your browser settings, but please note that disabling cookies may affect your experience on our site.

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Our website may contain links to other parties’ websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

You have the following rights concerning your personal information:

• Access:You may request access to the personal information we hold about you.
• Correction:You may request that we correct any inaccurate information.
• Deletion:You may request the deletion of your personal information under certain circumstances.
• Opt-out:You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly.

To exercise any of these rights, please contact us at the details below.

We may update this Privacy Policy periodically to reflect changes in our practices or the law. We will notify you of any significant changes by posting the revised Policy on our website or contacting you directly.